If you find that your debit or credit card is lost or stolen, take immediate action to have your card cancelled and a new card reissued to you.
During our regular business hours, call Bank of the Cascades Customer Service at 541-617-3500 or 877-617-3400 Monday – Friday, 6:00 a.m. to 7:00 p.m. Pacific Time (PT) or Saturday, 9:00 a.m. to 3:00 p.m. PT.
After hours, call either of the following numbers that are staffed 24 hours a day, 365 days a year:
To report a lost/stolen Cascade ATM/debit card, call 1-866-546-8273.
To report a lost/stolen Bank of the Cascades credit card, call 1-800-442-4757.
If you prefer, leave a detailed message with your contact information. You will receive a call back no later than the next business day.